Questions & Answers
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CONTACT INFORMATION
+81 08025160278
Support Email
service@fujidirect.com
Operating Hours
Mon–Fri, 9am–9pm SGT
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Ordering
Q: How do I place an order?
A: Select your product and parameters (e.g., power/BC/DIA if applicable), choose quantity, add to cart, and checkout.
Q: Where do the products ship from?
A: Products are fulfilled and shipped from Japan via our fulfilment network.
Q: Can I change or cancel my order?
A: If your order has not entered fulfilment/dispatch, we may be able to help. Please contact us as soon as possible. Once dispatched, changes or cancellation may not be possible.
Q: Do I need a prescription?
A: Yes. Please ensure you have a valid prescription and select the correct parameters. We cannot verify clinical suitability and are not responsible for incorrect selections.
Products & authenticity
Q: Are the lenses authentic?
A: We aim to source from reputable channels in Japan and deliver items in original packaging. If you have concerns, contact support with your order number.
Q: Will I receive expiry information?
A: Most products include expiry on the box/blister. If you notice an unusually short expiry, contact us.
Q: Are you affiliated with brands?
A: No. Fuji Direct is an independent platform and is not affiliated with manufacturers.
Shipping
Q: Do you ship to Singapore?
A: Yes, we ship to Singapore addresses eligible at checkout.
Q: How long does delivery take?
A: Delivery varies by availability and carrier/customs processes. Typical delivery is around 7–14 business days after dispatch, but delays can happen during peak periods.
Q: Is shipping free?
A: Yes—shipping is on us for eligible orders/destinations as shown at checkout.
Q: Do you provide tracking?
A: Tracking is provided when the shipping service supports it. We’ll email tracking details once available.
Payments
Q: What payment methods do you accept?
A: Payment methods are shown at checkout (depends on your store setup).
Q: Is payment secure?
A: Payments are processed via secure payment providers. We do not store full card details.
Returns & issues
Q: Can I return contact lenses if I change my mind?
A: Due to hygiene and safety reasons, returns are generally not available for opened/used items. See Refund & Returns Policy.
Q: What if I received the wrong item or it arrived damaged?
A: Contact us within 72 hours with photos/videos and your order number. We’ll review and assist.
Support
Q: How do I contact you?
A: Email 【service@fujidirect.com】 or WhatsApp 【+81 08025160278】.