Refund & Returns Policy
Hygiene & safety notice
Contact lenses are hygiene-sensitive items. For health and safety reasons, opened, used, or tampered products are generally not eligible for return or refund, unless defective or incorrect due to fulfilment/shipping error.
How issues are handled
Some cases require verification with fulfilment partners and/or shipping carriers. We will coordinate the review and keep you updated, but timelines may vary depending on partner/carrier investigations.
Eligible cases
You may be eligible for support if you received the wrong item, the product arrived damaged, the product is defective, or your order is missing items.
Reporting timeframe
Contact us within 72 hours of delivery with your order number, photos/videos of the item(s) and packaging, and a short description of the issue.
Return conditions
If a return is required, items must be unopened and unused, in original packaging, and returned via a trackable method (or as instructed).
Non-refundable situations
Refunds/returns are generally not provided for change of mind after fulfilment/dispatch, incorrect parameters selected by the customer, delivery delays caused by customs/carriers beyond our control, or personal comfort/suitability issues that are not product defects.
Refund processing
If approved, refunds will be issued to the original payment method where possible. Processing time is typically 5–10 business days after approval (varies by provider/bank).
Contact
Refund support: 【service@fujidirect.com】 / WhatsApp 【+81 08025160278】